Data Deletion Instructions | Uigloo Hajj & Umrah
Privacy & Data Requests

Data Deletion Instructions

Uigloo Hajj & Umrah respects your privacy and handles personal information in line with UK GDPR and applicable data protection requirements. Use this page if you want us to delete personal details submitted through our website, Facebook or Instagram lead forms, WhatsApp, email, phone, or connected enquiry channels.

Step 1

Email Your Request

Please send your request to Bookings@uigloohajjandumrah.co.uk with the subject line Data Deletion Request.

  • Use the same email address or phone number you used when submitting your enquiry, where possible.
  • If you contacted us through Facebook, Instagram, WhatsApp, or our website, please mention that channel in your email.
Step 2

Information To Include

To help us locate your record accurately, include only the details needed to identify your enquiry.

  • Full name used in the enquiry.
  • Email address and phone number used in the enquiry.
  • Approximate date of enquiry and the service requested, if known.
Step 3

Verification

For your protection, we may need to verify that the person requesting deletion is the same person connected with the enquiry or booking record.

  • We will only ask for information that is reasonably required to verify the request.
  • Please do not send passport copies, payment card details, or unnecessary sensitive documents unless we specifically request them through an appropriate secure process.
Step 4

What We Delete

After verification, we will delete or anonymise personal information that we no longer need to keep.

  • This may include website enquiries, Meta lead form details, WhatsApp enquiry notes, and marketing contact records.
  • Where a record cannot be fully deleted for legal reasons, we will limit it to what is required.
Retention

When Some Records Must Stay

Some information may need to be retained where required for lawful business, accounting, fraud prevention, dispute handling, compliance, ticketing, visa, hotel, supplier, or confirmed booking obligations.

  • Any retained information will be kept only for the relevant lawful purpose.
  • We will not continue to use deleted contact details for optional marketing once the deletion request is completed.
Timescale

Response Time

We aim to acknowledge and respond to valid deletion requests within 30 days. If a request is complex, we will let you know if more time is required under applicable data protection rules.

  • You can contact us at any time if you need an update on your request.
  • Please keep your request clear so we can process it quickly and correctly.

Submit a data deletion request

Email Bookings@uigloohajjandumrah.co.uk or call 0203 - 769 - 1088. Our registered contact address is 128 City Road, London, United Kingdom, EC1V 2NX.

Email request