Statement
Our Privacy Promise
We use customer information only for relevant travel, enquiry, booking, support, and communication purposes. We aim to keep details accurate, protected, and limited to what is needed.
- We collect details needed to respond to Umrah package enquiries.
- We use information to prepare quotations, arrange services, and support customers.
- We do not sell customer personal information.
Controller
Who This Applies To
This policy applies to website visitors, enquirers, customers, approved agents, affiliates, hotel contacts, suppliers, and partners who communicate with Uigloo Hajj & Umrah.
- Uigloo Hajj & Umrah is responsible for the information collected through this website and our enquiry channels.
- Travel suppliers may act as separate controllers for services they provide directly.
- Customers should also review airline, hotel, visa, transfer, payment, and insurance provider terms where relevant.
Information
What We Collect
We collect the information needed to respond to enquiries and help arrange travel services, including contact details, package preferences, dates, travellers, nights, airport choices, and messages.
- For confirmed bookings, we may request passenger, passport, visa, accommodation, transfer, and payment reference information.
- Website tools may collect basic technical information such as device, browser, page usage, and security data.
- We do not ask customers to submit unnecessary sensitive information through public forms.
Purpose
How We Use Details
Customer details are used to answer enquiries, prepare quotations, manage bookings, send service updates, process requests, improve our website, and provide customer support.
- We may contact customers by phone, email, WhatsApp, SMS, or other agreed channels about their enquiry or booking.
- Where a customer asks for marketing updates, we may send relevant travel offers and allow preferences to be changed.
- We may use records to prevent misuse, handle complaints, resolve disputes, and meet legal or accounting duties.
Basis
Why We Can Use It
Depending on the situation, we may rely on steps needed before a contract, performance of a contract, legitimate interests, legal obligations, or consent.
- Enquiry and booking details are usually needed to provide requested travel information or services.
- Some records are kept because travel, finance, legal, or compliance obligations require them.
- Consent may be used for optional marketing or certain communication preferences where applicable.
Sharing
Suppliers & Partners
We may share information with trusted parties where needed to quote, arrange, confirm, or support Umrah travel services.
- Relevant parties may include airlines, hotels, ground transport providers, visa support teams, payment processors, insurers, technology providers, and approved agents.
- Only the details needed for the relevant purpose should be shared.
- Some travel services may involve providers outside the UK, including in Saudi Arabia or airline transit countries.
Retention
How Long We Keep It
We keep personal information only for as long as needed for enquiries, bookings, customer support, legal duties, accounting, reporting, dispute handling, and business records.
- Unconverted enquiries may be kept for a shorter period than confirmed booking records.
- Booking, payment, complaint, and compliance records may need to be retained for longer.
- When information is no longer needed, it should be securely deleted, anonymised, or archived where appropriate.
Security
Keeping Details Safe
We use reasonable technical and organisational measures to protect customer information and limit access to people who need it for their role.
- Staff, agents, and suppliers should handle information with care and confidentiality.
- No online service can guarantee absolute security, but we work to reduce avoidable risk.
- Customers should avoid sending unnecessary sensitive information until requested through an appropriate booking process.
Rights
Your Choices & Rights
Customers can contact us about access, correction, deletion, restriction, objection, portability, or withdrawal of consent where these rights apply.
- We may need to verify identity before acting on certain requests.
- Some information may need to be retained for bookings, finance, legal, or dispute reasons.
- Customers can contact us to update marketing preferences or ask how their details are being used.