Frequently Asked Questions

Website prices are guide prices until our team checks live flight seats, hotel availability, travel dates, passenger details, room sharing, and supplier costs. The final quote is confirmed in writing before payment.

Package inclusions vary by offer, but they may include flights, hotels in Makkah and Madinah, transfers, visa guidance, and pre-travel support. Always check the written quotation for the exact inclusions before confirming.

Yes. You can request a tailored package by choosing your departure airport, travel dates, number of travellers, Makkah nights, Madinah nights, hotel standard, and package type. Our team can then check suitable options.

Yes. Customers can enquire from London, Manchester, Birmingham, Glasgow, Edinburgh, Cardiff, and other UK departure points where suitable flights are available.

The main differences are usually hotel standard, distance from the Haram, room comfort, meal arrangements, and overall convenience. If budget matters most, 3 star may be suitable. If comfort and location matter more, 4 star or 5 star options may be better.

In many cases, yes. The availability of flights and hotels will decide what is possible, but you can request a different split between Makkah and Madinah when building your package.

Most travellers need the correct Saudi entry permission for Umrah. Rules can change, so customers should check current requirements before booking and again before travelling.

Prepare passenger names exactly as shown on passports, passport details where required, preferred dates, departure airport, room requirements, contact details, and any special assistance needs.

Passport validity rules depend on airline, visa, and destination requirements. You should check the latest requirement before booking. If your passport is close to expiry, renew it before committing to travel.

Ramadan is a high-demand travel period. Flight seats, hotels near the Haram, and transfer availability can change quickly, so early enquiry and written confirmation are important.

A booking is normally confirmed only after the agreed payment has been received and Uigloo has issued written confirmation. Until then, prices and availability can change.

A cheap package may suit some travellers, but it is important to compare flight timings, hotel distance, room sharing, transfer arrangements, and support. The best package is the one that balances price, comfort, and reliability.

Yes. Uigloo can help families, couples, ladies, and groups compare room sharing, hotel standards, flight timings, and the number of nights in Makkah and Madinah.

Yes. Customers can submit an enquiry and speak with Uigloo by phone, email, WhatsApp, or the website contact page before deciding whether to proceed.

Send your preferred travel dates, departure airport, number of travellers, hotel standard, and any special requirements. Our team can then give more useful guidance.